If you cancel your enrollment at least five weeks before the class begins, you may receive a 50% refund. Cancellations made less than five weeks before the class begins but before the first class will receive a 10% refund. Once the first class session begins, no refunds will be issued for the course or any remaining classes, even if the student withdraws or stops attending. Deposits are nonrefundable at any time. As too many factors are involved in determining a student's score for any given test, Prime Learning Center does not guarantee a particular test score or score increase. A student's test results, including whether the student's SAT score improves, are not grounds for a refund. The undersigned agrees not to hold Prime Learning Center or any of its employees responsible if a student performs poorly in any subject tutored by Prime Learning Center.

• Prime Learning Center will charge full price for any one-on-one meeting that the student does not cancel or reschedule at least 48 hours in advance by notifying Prime Learning Center by phone or email.
• Each one-on-one tutoring session is scheduled for two hours. Prime Learning Center does not offer one-hour tutoring sessions. If a student has not arrived within one hour of the scheduled start time, the session will be automatically cancelled, and the full session price will be charged.
• In the event of a student's illness, the parent or guardian should notify Prime Learning Center as soon as possible. To reschedule the session at no additional cost, a valid doctor's note must be submitted within five business days after the missed session. If the doctor's office needs additional time to provide the note, the parent or guardian must contact Prime Learning Center within those five business days to request an extension and provide an estimated submission date. If neither the note nor an extension request is received by the deadline, the session will be handled under the regular cancellation policy.

Students will receive handouts from the day's lesson and homework, as well as email support. The tutor will be reachable by e-mail during the week to answer any student questions.

If you miss a class, your options are:

• Read the handouts / solutions on your own. Everything done in class is written down. If you need answer explanations, e-mail your tutor.
• Attend a scheduled group make-up session, IF AVAILABLE
• Attend a concurrent class with a matching lesson, IF AVAILABLE
• Purchase a private make-up session, which will be charged at the One-on-One tutoring hourly rate

If you know that your child will miss a class, it is your responsibility to give us as much notice as possible. We will try to arrange for him or her to attend a group make-up class, especially in the event several students will be missing the same class for a scheduled event such as a school event. We cannot guarantee, however, the availability of make-up times for missed classes.

PLC will conform to state and FCPS policy regarding in-person classes. If FCPS schools shut down and transition to remote learning, then PLC will follow suit and change all in-person classes to live-online instruction. We are committed to offering our students the same quality of education while preserving the community's health and safety.

Before registering for our classes, please be aware that in the event of a switch to live-online instruction we will not offer refunds for purchased tutoring hours.

• Due to inclement weather, PLC will conform to Fairfax Public School cancellations. PLC will change all in-person classes to live-online instruction.